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Privacy Policy

Last Updated: June 26, 2026

Welcome to erpnext.space. We are committed to protecting your privacy and securing the personal and operational data you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our managed cloud hosting services, or engage with our custom development solutions.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide a high-velocity, secure, and reliable managed hosting experience.

A. Personal Account Information

When you register on our platform, subscribe to a plan, or request support, we may collect:

  • Name and contact information.
  • Email address and phone number.
  • Billing information, corporate records, and payment details.

B. Client Instance Data (Your ERPNext Environment)

As a managed hosting provider, we host data that you control within your individual ERPNext instances. This may include:

  • Database backups, system logs, and application configurations.
  • Uploaded file attachments (such as invoices, images, and documents).
  • User account details within your hosted instance.

C. Technical and Usage Data

When you visit our website or interact with our control panel, we automatically collect details about your device and network, including your IP address, browser type, operating system, and access times.

2. How We Use Your Information

We process your data strictly to maintain infrastructure integrity and fulfill our obligations to you:

  • Service Delivery: To provision, maintain, and optimize your managed ERPNext servers and Frappe instances.
  • Infrastructure Management: To run automated, redundant backups, manage system resources, and deploy security patches.
  • Support & Customization: To debug performance bottlenecks, resolve technical issues, and deliver requested custom module development.
  • Security: To actively monitor against unauthorized access, brute-force attacks, and infrastructure vulnerabilities.

3. Data Isolation and Security

Your operational trust is our highest priority. We implement industry-grade technical measures to safeguard your infrastructure:

  • Environment Isolation: Each ERPNext instance sits within a strictly isolated environment with dedicated or containerized resource management.
  • Encrypted Backups: Automated application backups and SQL database dumps are encrypted and stored redundantly across geographically separate networks.
  • Network Firewalls: We maintain active network perimeters, aggressive firewall rules, and hardened configurations to prevent data compromise.

Your Role: You are responsible for maintaining the confidentiality of your master account credentials and root access permissions.

4. Data Sharing and Third Parties

We never sell, rent, or trade your personal or business data to third parties. We only share information with trusted third-party services necessary to execute core business functions (e.g., payment processors, transactional email systems, or upstream cloud infrastructure providers). All partners are legally bound to protect your data under strict confidentiality terms.

We may disclose information if required to do so by applicable local laws, regulations, or enforceable governmental requests.

5. Data Retention and Ownership

  • Data Ownership: You retain full ownership and intellectual property rights over all data, files, and databases uploaded to your hosted ERPNext instances.
  • Account Deletion: If you choose to terminate your services with erpnext.space, we will permanently purge your hosted databases, instances, and server backups after a designated standard retention period, unless otherwise required for legal compliance.

6. Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data, including the right to access, correct, or request the erasure of your personal information held by us. To exercise any of these rights, please contact our privacy compliance team.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. We will notify you of any material changes by updating the “Last Updated” date at the top of this page.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the security of your managed environment, please contact us at: